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How to Re-Engage with Customers

As we move through the many changes we are facing together, businesses are opening again and re-engaging with their customers. Businesses are adjusting to the requirements that govern physical interaction with customers. When we speak with these businesses, they are seeking answers to the challenge of how to communicate with their customers. We can manage their online marketing so customers know they are open and are using the proper safety protocols.

Here are methods we use now to help our clients communicate with their customers.

Social Media –

We develop a simple social media ad program to let customers know you are now open again. This will inform them about how your business may be operating differently now and let them know your updated safety measures. Social media posts and advertising can be easily adjusted and updated to get this information out.

Search Program-

We see lower costs on many Cost per Click Search programs now. But consumers are still actively looking for services and products on search engines like Google. So with fewer advertisers in the market, our clients are benefiting from the lower costs and improved return on ad spend.

Keep Your Customers Informed-

Right now  we want to keep your message up to date.

Smaller Budgets-

Many of our clients are doing small programs of $500-$1,500 a month over 1-3 months. These program keep customers informed and still bring in sales. With lower costs we can do a lot more right now. Even small budgets can have a big impact.

Every situation is unique. Right now our objective is to discuss what will work best for your business. Contact us today to see how we can create a program to help your business respond to the current market.

How to Reach People Now

With so many people at home, spending time online, we are seeing increased web activity. If you are a business that wants to take a digital step forward, this is an opportunity to reach consumers where they are spending more time now. They are at home, they are on the internet, doing searches and on social media. We want to help you reach these consumers.

Search engine marketing programs reach active consumers looking for your products and services. They are looking for service and delivery options. Consumers are reviewing financial services and insurance services. They are planning future purchases while actively looking for goods that can be safely picked up or delivered. Work form home products and services are in demand. Online education will grow for children and adults. People looking for new hobbies and pursuits.

Social media ads are a highly effective way to connect your business to consumers. When physical social interaction is not an option, social networks are a place people go to connect. We build your business with the digital strategies that make sense for your business. Your situation is unique and requires a custom approach.

Facebook Post Boosts & Facebook Ads

 

Managing an organization’s Facebook page involves working with our clients to create relevant posts and using Facebook Ad Manager for marketing campaigns. When a post is created Facebook makes it very easy to extend the audience reach of that post by simply giving it a Boost. For a few extra dollars that post can potentially reach thousands more people.  That makes Boosting an easy way to expand audience reach. We use this tool but we recognize the limitations of what we can do with a Facebook Boost. We ensure only a very, very small portion of a client’s budget goes into Boosts. The Boost function doesn’t replace the benefits of running a marketing campaign on Facebook.

In contrast to Boosts, Facebook Ads have great customization capabilities.  There are many options for ad formats and creative development. Since our clients have many unique client profiles to reach Facebook Ads are the best way to effectively reach those people. In comparison, Boosts have very limited options for targeting. There is no real plan behind using a lot of Boosts, especially at the expense of Facebook Ads.

Using Facebook Ads is a process.  We set the goals, execute the plan, analyze the results and then put that learning to use again and again. Facebook Boosts are easy and helpful but they don’t replace a structured marketing plan.

If your organization needs help developing more effective social media marketing then get in touch with Junction Digital. You may already be managing your social media and creating great posts. If you are, then keep doing it. But if you are relying on Boosts and not leveraging the sophisticated tool set in Facebook Ad Manager then we can help.